How to Delegate
Make certain the people around you have good values, good judgment, and are loyal. Allow them to impress you but be sure they're comfortable coming to you for feedback. Most important, hire people smarter than you!
How to Comfort Someone
We're a block from a hospital, so in my 31 years here I've met many people who've just received bad news. If you see someone in distress, don't hesitate to talk to them. Once you've heard their story, sometimes all you have to say is "I'll be thinking of you." Your words are more powerful than you think.