You currently have a case open with our customer service department, reference number 1039353This case is pending additional information from your side.An email was sent to you on 2014-12-19T15:01:13Z,Please reply to this email with the requested information; only if you consider this case relevant; within 7 days.If this case is no longer an issue for you, you need not reply. In the event we do not hear from you within 7 days, we will consider this case closed.Best regards,eToro Customer Service Team.