Abstract
High employee turnover in the hotel industry has become one of the major concerns for Hong Kong hotel managers. Many studies
have found that turnover is related to job satisfaction, and the importance of job facets perceived by employees. The study examines
the relationship between demographic characteristics of hotel employees and job satisfaction, and also examines the importance of job
variables. The study "ndings show that there are signi"cant di!erences between demographic variables of employees and the six Job
Descriptive Index (JDI) categories. It is suggested that training and development programmes, particularly for newcomers and
well-educated employees, and a total quality management approach may help improve job satisfaction with the job. ( 2001 Elsevier
Science Ltd. All rights reserved.
Keywords: Job satisfaction; Demographic characteristics; Job descriptive index; Hong Kong