Dear guest,
Thank you for choosing to stay at the Casa Nithra Bangkok, we were very sorry to read on Trip Advisor that you were wrong airport destination.
The Casa Nithra Bangkok takes constructive feedback such as this very seriously. The incidents detailed above, were obvious shortfalls on our side and we wish to reassure all future guests that these areas have already being addressed to prevent any future re-occurrences.
Also the hotel provided taxi transfer or hotel taxi service from Casa Nithra Bangkok to Suwannaphum airport or Don-muang airport just 500 THB per trip that’s all inclusive express way, polite driver, lost and found, correct destination airport grantee. In case some guest would like cheaper taxi fare then the hotel will be call from main road for our guest. In fact we suggested to booking hotel taxi service 500 THB with good service and best conditions, We do not grantee you will find the cheating taxi driver from main road or not , they’ll inform you 350
-400 per trip to the airport but no one knew that’s driver is good person?
The Casa Nithra Bangkok is a busy city hotel with nearly 80 guest rooms.
Most of our guests stay for 2-3 nights and as such we have large numbers of people passing through each month and when they checked out 80% would like to call the local taxi. We have re-checked our records and we do not recall any other reports similar to the free call the local taxi described by this reviewer.
Also the incident in question was never show the airline ticket (in Bangkok have 2 airport 95% domestic is Donmuang Airport) to us prior to checking-out of their room. If our Front Office Manager had been aware of the problems beforehand, they could have arranged for the guest to be should to use a Hotel taxi service. In case our guest go wrong destination the hotel taxi driver by contract and registered. they will be pay responsibility by you able to claim the hotel taxi invoice with the Penalties bill from your airline.
We would like to reassure all future guests that the incidents described in this review are not the norm and that most visitors have both an enjoyable and relaxing time at our hotel.
Kindly regards,
Management Team