“Mainly because of how the organizational structure had evolved over the years and because of the diversity of responsibilities, the seven Divisions of the Directorate were essentially operating as different organizations under one umbrella,” she says. “Each Division was quite different in how it planned and how it managed performance.”Therefore, there was an identified need to drive consistency in performance management across the Divisions. Alongside this Donnelly states that the senior team also wanted the organization to focus on the outcomes of its work, rather than more narrowly onto outputs or processes.