Sis could you forward Nah the explanation of Kartikey na please. As much as possible I wouldn’t want to be on the first line initially so that the team of KHun T would know that they need to talk to you girls first before going to me. Just like yesterday when he called me, he keeps on mentioning the name of Cathy and quoted as a FB message the email Cathy sent. I told him that Cathy’s reply came directly from our support from HO. He might be thinking that it was just made reasons of Cathy and that is why he is verifying from me. I want them to follow protocol ( the way things should be ) 1st line : Sales and Marketing 2nd line : Sales and Marketing will follow up with HO and look for solutions ( with the help of me of course ) before they go to the 3rd line : which is talking to me directly. Let’s not babysit them and show them they are important. ;) They should follow rules….OUR RULES!!!!