Very sorry for that,for the item defective, we need to return it to the factory to apply compensation or replace for you.but,sending it back may cost your more time and money.here, we have some suggestions below:
1) we sell new one to you at lower price,namley,give you some preferrer discount.
2) we refund you partial to make up this error,or you can fix it up at your your local place, we pay for the repairy fee.
3) you can send it back to us for return or full refund, but the postage maybe at your side, according to the ebay rule.
which solution would you like to choose?
Await your kind reply