To whom it may concern
>
> I require your assistance in contacting one of your Thai citizens in Koh Samui.
>
> In April 2014 I went on vacation to your beautiful country and stayed in Koh Samui. While I was there I commissioned two paintings from an artist called Aud who had a gallery called "Jane Gallery". He assured me that he would be able to do the paintings and I paid him a 10 000 Baht deposit.
>
> When I returned to collect the paintings on the day that I left he had only just started the one painting. I have attached a photo of the one painting that he started. He explained that he needed more time but that he would send the paintings to me in South Africa. I then paid him in full including the costs of sending the paintings to South Africa - 20 000 baht in all.
>
> I tried contacting him by email a number of times but he has never responded to my emails. I managed to get him on the telephone but struggled to understand him. I then got the manager of the hotel where I stayed (the Kala) to call him and she emailed me to tell me that he explained that his wife was having chemotherapy and he wasn't able to continue with the paintings while he was away and that he would still send them.
>
> A few more months went by and I called him and this time I managed to understand that in addition to his wife's treatment, he had moved his gallery to Big Buddha. (His gallery was originally very close to the Kala resort on the road to Chaweng). He assured me that he would still be sending the paintings and told me to email him.
>
> As I have mentioned, I have emailed him on a number of occasions but he never responds. I have no reason not to believe him but I suspect that it is because he cannot speak English that he is not replying to my emails. His email does work because he sent me a blank email to my email address while I was in Samui.
>
> Please could I ask you to contact him and ask him what is going on. I am getting very concerned, seeing that it is now 8 months later. His email address is audsamui@hotmail.com and his number is 0872685074. I have attached a copy of the receipt that I paid for the paintings. Please could you let me know as I have tried calling him again a number of times in the last week and he is not answering his phone.
>
> While I would prefer the paintings, I would like him to refund me if he has no intention of painting and sending them to me. If you please investigate and let me know.
>
> Thank you.