Logistics customer service is an important factor in the success of supply chain management. The aim of
this study is to propose a novel approach for customer service management. For the improvement of
logistics service operations, the proposed method integrates quality function development (QFD), fuzzy
extended analytic hierarchy process (FEAHP), and multi-segment goal programming (MSGP). The advan-
tage of the method includes the consideration of various logistics goals and the flexibility of setting multi-
aspiration levels of evaluation criteria.