1: Introduction to Consumer Behaviour and Consumer Research
• 1: Introduction to Consumer Behaviour
• 2: Consumer Research
• 3: Consumer Behaviour and Marketing Strategy
2: Internal Influences on Consumer Behaviour
• 1: Motivation and Involvement
• 2: Personality, Self-Image, and Life Style
• 3: Consumer Perception
• 4: Consumer Learning
• 5: Consumer Attitude Formation and Change
• 6: Communication and Consumer Behaviour
3: External Influences on Consumer Behaviour
• 1: The Influences of Culture on Consumer Behaviour
• 2: Subculture and Consumer Behaviour
• 3: Social Class and Consumer Behaviour
• 4: Reference Groups and Family
• 5: Consumer Influence and the Diffusion of Innovations
4: Consumer Decision Making
• 1: Consumer Decision Making-Process
• 2: Consumer Decision Making-Outcomes