help to resolve conflict in situations where members develop different conceptualizations of a
conflict situation or event in the group. For instance, individuals may have unique internal frames
of reference which cause them to interpret conversation differently than someone else (Mitchell,
2006). In addition to the implementation of conflict management training and the use of
facilitators, other processes exist to aid in the practice of conflict resolution.
In an article written by Dr. Thomas Capozzoli, six processes are discussed that can be used
when practicing conflict resolution. The first states that the group should explore the reasons for
disagreement and if emotions are still high, continue only after emotions have calmed. Only at this