Approaches to Conflict Resolution
members conflict among Interpersonal should be at a low level for effective func- tioning of the group. Members should be asked not to personalize the issues. The POWER Listening Model developed by Williams (1998) makes the conflict more understandable for the manageable and group leader. This model consists of five areas (P- Positively frame, O-organized w Wants, E- Emotions: R Respect) See Box 19.8.