Information and communication are two distinct but interdependent entities. The selective and apposite flow of information is desirable for an effective communiqué. The overflow of information results in an increased communication gap between the management and employees (Katz & Kahn, 1966). This in turn enhances the autistic hostility leading to the distortion of the communication process (Newcomb, 1947). FMs can bridge the gap by polishing communication skills and adopting better techniques. There should be greater focus on the objectivity, content, and brevity of messages, which assists in the building of trust and respect between FMs and their employees.
Communication is an effective weapon in building trust and confidence between FMs and their staff. Leaders can develop good relations with the employees by creating an environment of free, fair, and informal communication networks. These networks encourage and motivate employees to speak out and adopt a participative approach, which helps to develop a profitable organization. Beslin and Reddin (2004) conducted a study of best practices used by executives in order to establish trust with employees and stakeholders. It may be mentioned that trust needs to be earned and sustained, which is reflected in the systems of developed and respected entrepreneurs. The mutual dialogues within an organization facilitate in building the edifice of shared values and trust. FMs should employ interactive communication channels with employees. These channels consist of both formal and informal meetings, such as group discussions in boardrooms, meetings over coffee, or huddle room gatherings, and the like. FMs should engage their employees in an effective dialogue process to resolve their issues by selecting the most appropriate communicative channels