Apparently the entire family, managing/owning? couple, two kids, and her mother (who doesn't speak English and cleans the rooms) live in the office area and use the 'public' washroom as their personal space. Arrived (with reservation, mid afternoon) to find only a older lady gabbing (in Hindi) on a cell phone, she said "wait" and "back soon". When I needed to use the rest room, I had to ask repeatedly before she gave me her phone and I was told to go into the pool area. When the female desk person arrived, she said she had to pick up her kids from school. The mattress was hard, non smoking room smelled of smoke, had to wake someone by ringing the bell to get waffle batter for the free breakfast, had to ask then argue to get clean towels after the dirty ones were removed, computer in the lobby was very slow with a rude note about time spent and cost of copies.