Using an MI consistent
stance (first described by Carl Rogers) of “unconditional
positive regard” is important [39•, 54].We have found
that a non-hierarchical coaching stance (in which the provider
and the patient are more like equal members of a team, working
alongside each other on a common goal) [15•] can be
effective in promoting trust, openness, and rapport [49, 50].
The mindset of being a patient advocate is likewise important
[81]—be that to promote the patient’s overall health, making
the dental visit more comfortable, or helping the patient navigate
the health care system. At best, all of these activities are
Using an MI consistentstance (first described by Carl Rogers) of “unconditionalpositive regard” is important [39•, 54].We have foundthat a non-hierarchical coaching stance (in which the providerand the patient are more like equal members of a team, workingalongside each other on a common goal) [15•] can beeffective in promoting trust, openness, and rapport [49, 50].The mindset of being a patient advocate is likewise important[81]—be that to promote the patient’s overall health, makingthe dental visit more comfortable, or helping the patient navigatethe health care system. At best, all of these activities are
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