They would like to change the hotel and we are contact his agent (Thomas Cook) for change hotel.
But we not refund the money from room upgrade but we can deduct the money from extra bills for him.
And for money remaining we keep charge to room 9006 until they check out on 01 July 2013 but I’m forget to check out this room (9006) and night shift (Chanon) change depart date to 31 July 2013
After that rate for upgrade charge running until now (02/07/13-31/07/13) rate total 34,847.40
So I ask Khun Sunan to consider refund this case