What does the status of my check-in mean?
If the status of your check-in is "awaiting", it is being looked at and validated by our teams.
If the status of your check-in is "OK", it has been validated by our teams and added to your Places by Le Club Accorhotels account.
If the status of your check-in is "KO", it has not been validated by our teams because your stay was not eligible for the advantages offered by Places by Le Club Accorhotels. A check-in will be "KO" if :
- Your stay did not conform to the general terms and conditions of the Le Club Accorhotels programme
- Your check-in was made outside the period of your stay at the hotel
- Your member number is different to the one entered when you registered to the application
- You have made more than one check-in to the hotel during your stay