Nurses always gave patients
the option of ventilating their feelings
as a de-escalation coping mechanism
and calmly and respectfully
presented them with therapeutic
choices for de-escalation to maintain
patient autonomy. Excellent communication
between the hospital security
team and nursing staff ensured
the frequent, timely, professional,
and consistent presence of security.
The security team routinely included
a male presence and the number of
responders was always appropriate
to the situation.