Delayed customer response times leading to decreased customer satisfaction levels
There is often a longer than expected pay back due to high upfront costs
It is difficult measuring value added especially when direct cost savings are so easy to measure
Unclear Lines of accountability
Too rigid implementation of the model, which does not take into account the variable needs of different
customers
By stripping out operational tasks, HRBPs may feel they have lost their raison d’être, control over HR
delivery and their own credibility
Neglecting the importance of the experience of incumbent administrators in staffing new positions,
undervaluing their work
Teams concentrate on their own activities so they lack understanding of the overall HR strategic goals