•• An item left behind by guest either in the public area identified by any staff and brought under the notice of CRM is termed as “Lost and Found” item.
• The lost items must be secured in a locked closet or area that has highly restricted access.
• Employees are instructed to bring items to lost and found area, with valuables receiving immediate attention to information counters.
• Items should be put in a plastic bag noting the serial number from the register, place found, date, name of the person found the item etc.
• Valuable items like jewellery, mobile, wallets, laptops, Ipads etc. must be stored in a locker.
• Send Email to the customer to notify about the lost item (if you get any information such as contact no, name or email)
• Once the item is sent to the customer / collected by the customer authorized person an appropriate entry to be made on the system.
The lost and found items are classified as follows:
1. Valuable items.
2. No valuable items.
3. Perishable items.
Valuable items :
• One separate Register is maintained for Valuable lost and found items and the items are kept in a safe locker.
• Valuable items are kept for a period of six months
• If there is no response from the customer, auction to be conducted.
Non valuable items:
• These category items are kept for three months in safe custody after making necessary entries.
• If there is no response from the looser till the time, these items are to be disposed off. Eg: To be distributed to the finder.
Perishable items:
• Perishable nature lost and found items are kept for three days.
• In case of any quarry and need to keep further is to be done accordingly.