You are the customer accounts department manager for "Cool Cat's Place"
You have receive a complaint from Ms.Joan Jett that there was a "late/no payment" fee of $25 on her statement and that her payment of $100 made at the local store on September 1, 2015 is not shown on the statement.Ms.Jett enclose a copy of the receipt for her payment .The receipt number is "05-05-15-0235" and it was initialed by a "RMB". Ms.Jett had request you to credit her payment to her account and remove the late payment charge.