Employees who had worked in hotels for more than
ten years were least satis"ed with promotion, pay, and
work. It is likely that this category of employees did not
"nd many opportunities for career advancement in the
hotels. The reasons for limited advancement are threefold.
Firstly, the employees do not have the required
know-how, skill, or ability. Secondly, the limited expansion
of hotels may have deterred their advancement, and
"nally, according to the Peter Principle (Laurence
& Hull, 1996), the employees might have attained a ceiling
of capability so that they could not advance to the
next level. With limited advancement, the employees
likely faced low pay, repetitive work and unchallenging
jobs. On the other hand, employees who had joined
hotels for six months or less scored lower satisfaction
with pay than other categories of employees. This group
of new employees generally had high expectations of pay
and incentives. Yet, most of them are used to being paid
a low basic salary because they are encouraged to earn
tips by providing personal quality service to hotel guests.
The result of the study clearly indicates that their expectations
were unmet.