hello,
Thank you for contacting BANDAI NAMCO Entertainment Support.
Regarding your concern, kindly provide us the following information as these are important for us to be able to assist you:
・Transaction ID / Order Number:
e.g. 12999123456789123456.1234567891234567
e.g. GPA.1234-5678-9123-45678
e.g. 12999123456789123456.1234-5678-9123-45678
・Screenshot of your purchase receipt:
** image must be in jpg/png/gif format
** file size must be less than 1mb
We ask for your continuous support and patronage.