There are some circumstances when neither KILLSTAR or the couriers acting on their behalf are at fault, for example, if you have selected an incorrect postage option, or you were absent during delivery. In such a case the cost of returning to sender will be charged at the cost of postage paid. Returned orders due to insufficient/incorrect address will be subject to a reshipping fee, and any refunds will have the shipping charges deducted. If you live in a rural/unknown address, we recommend you ship to a safe place of your choice.