Additionally, by presenting the Thai experience to the international community, this report advances the World Bank’s agenda of knowledge sharing and learning from cross-country exchanges. Thailand has made commendable progress in moving towards more efficient, responsive and accountable service delivery at the central and local levels. We believe sharing Thailand’s achievements as well as its challenges will be of great benefit to countries in the region and further abroad. We therefore hope this report will be useful both to inform the ongoing reform program in Thailand, while serving as a resource to policy makers and practitioners at large.