Knowledge management systems (KMSs) aim at organizing, sharing and applying knowledge within and outside the organization and creating new knowledge.
Even though there enterprise systems have different emphases, they complement and enhance each other. For example,
without quality products, which are largely influenced by effective internal operations facilitated by ERP systems, CRM systems become meaningless.
In the meantime, without accurate and timely information on customers recorded and analyzed in CRM systems, ERP and SCM systems cannot work properly.