Okay, seriously, this is a new low. And I'm not talking about performance issues (which are horrific), I'm not talking about DRM, microtransactions and all other stuff. I'm not even infuriated about the lack of english language in my regional version. Well, I am, sort of, but only because the pre-order clearly stated that all languages are included.
And suddenly after the purchase it isn't, and few hours later store page is updated to reflect this issue.
THIS.
IS.
♥♥♥♥ING.
FRAUD.
Update
======
So I've been trying to resolve this with technical support of Ubi since release, aaaaand… you guessed right! Basically, their answer is: “You can go ♥♥♥♥ yourself, we took your money, we owe you nothing”. Additionally I must mention that support took their time responding. After first response: “We can't help you, go talk to Valve” and me catching them on their ♥♥♥♥♥♥♥♥ (publisher admins store page, not Valve) they waited WHOLE MONTH (even more, 34 days to be exact) to just copy-pase another “We can't help you, go ♥♥♥♥ yourself”.
It really amuses me. The price of changing one digital copy for another for a company is a ♥♥♥♥ing ZERO. Yet their support wastes time writing meaningless ♥♥♥♥. And worst of all: there is no other channel of communication. No phone number, no address (though they have regional office, but it's super-duper secret, so I can't even make a complaint about their horrible support).
You know what, Ubi? I've had enough of your ♥♥♥♥. I will never ever pay even a single cent for you game, no matter how good it will be. Go ♥♥♥♥ yourself — that's my answer. I was a loyal customer for years, I've tolerated your lazy development, bugs and stuff. But ♥♥♥♥♥♥♥ on me and saying it's raining? You must be really delusional to think you're doing good job. More importanly I will tell every person I know, every friend, every fellow online, when it comes to any of Ubi games, and the person wants to know whether it's good, should he buy it; my answer will be short: Hell no.
Okay, seriously, this is a new low. And I'm not talking about performance issues (which are horrific), I'm not talking about DRM, microtransactions and all other stuff. I'm not even infuriated about the lack of english language in my regional version. Well, I am, sort of, but only because the pre-order clearly stated that all languages are included.And suddenly after the purchase it isn't, and few hours later store page is updated to reflect this issue.THIS.IS.♥♥♥♥ING.FRAUD.Update======So I've been trying to resolve this with technical support of Ubi since release, aaaaand… you guessed right! Basically, their answer is: “You can go ♥♥♥♥ yourself, we took your money, we owe you nothing”. Additionally I must mention that support took their time responding. After first response: “We can't help you, go talk to Valve” and me catching them on their ♥♥♥♥♥♥♥♥ (publisher admins store page, not Valve) they waited WHOLE MONTH (even more, 34 days to be exact) to just copy-pase another “We can't help you, go ♥♥♥♥ yourself”.It really amuses me. The price of changing one digital copy for another for a company is a ♥♥♥♥ing ZERO. Yet their support wastes time writing meaningless ♥♥♥♥. And worst of all: there is no other channel of communication. No phone number, no address (though they have regional office, but it's super-duper secret, so I can't even make a complaint about their horrible support).You know what, Ubi? I've had enough of your ♥♥♥♥. I will never ever pay even a single cent for you game, no matter how good it will be. Go ♥♥♥♥ yourself — that's my answer. I was a loyal customer for years, I've tolerated your lazy development, bugs and stuff. But ♥♥♥♥♥♥♥ on me and saying it's raining? You must be really delusional to think you're doing good job. More importanly I will tell every person I know, every friend, every fellow online, when it comes to any of Ubi games, and the person wants to know whether it's good, should he buy it; my answer will be short: Hell no.
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