The Office’s claim to expertise progressively
developed from the government’s vague intention
of adopting a performance measurement system,
and from the Office’s efforts to develop and promote
views about the way to implement performance
measurement in Alberta. However, the success of the Office’s endeavours depended on the
auditors’ ability to gain self-confidence in their
capacity to deal with issues related to the implementation of NPM reforms, as well as to establish the Office in the eyes of public servants as an obligatory passage point for NPM implementation.