If you are not completely satisfied with your purchase, you can return the goods within 15 days of the receipt and receive a refund or make an exchange, if the item has not been used and is in its original package. Damaged items will be replaced, repaired or refunded after being evaluated by our team. We only accept online returns of items purchased directly on dosnoventabikes.com. If you purchased your product from one of the authorized Dosnoventa dealers, contact the store to process your exchange or refund. Remember to include the shipping address where you want to receive your new items. All orders require a signature upon delivery. There are no refunds for shipping fees.