As a Tour Guide, you agree to uphold the following principles:
1. Professionalism
You are a professional, whose primary concern is to provide your customers with unique travel experiences. You understand that everything you say and do is a reflection of you, your country and your culture. You accept that you have total responsibility for your customer's happiness and safety.
2. Full Information
You believe in full and complete disclosure. All information in your tour guide profile and tour description pages are accurate and up-to-date.
3. Responsive
Questions regarding tour details or tour bookings are responded to as soon as possible, but no longer than within 24 hours.
4. Reliable
Once a tour booking is confirmed, you will do your utmost to deliver the tour unless there is an illness or other exceptional circumstance. In this case, as soon as possible, you will inform the customer and Tours By Locals so that we can work with you to find another qualified tour guide to take the tour. In all cases, you are responsible for the successful delivery of the tour.
5. Value for Money
The cost charged to customers will be as described in the tour description. You understand that the last thing a customer wants is to be surprised that things cost more than they expected.
6. Knowledgeable
Your role is critical to the success of the tour. You are passionate and are well versed in the subject matter of your tour. If you don't know something, you are forthright about saying
7. Proactive
You are proactive and confirm and reconfirm all details of your tour, a day or two ahead of the activity. If possible, you contact the customer on the evening prior to the tour. You understand that you are responsible for the well-being of your customers and are aware of their emotional and physical safety at all times.
8. Well Groomed
You present a tidy appearance, appropriate for the tour and avoid activities that might give offense - smoking, chewing gum, foul language and the like.
9. Flexible
You understand that your job very demanding and that things won't always run smoothly. When changes have to be made, you are clear to the customer why the change is being made. You do your best to make the customer happy at all times.