Tangibles refer to maintenance of physical facilities and
quality of equipments. The response received for the
statements on tangibility shows that most of the users are
satisfied with the physical facilities and equipments. 56.9% of
the users are satisfied with the modern equipments of the
library. Maximum number of users have the opinion that the
staff members are neatly dressed but less than 50% satisfied
with the physical facilities. The analysis clearly indicates that majority of the users are satisfied with the appearance and
physical facilities, equipment, personnel, and communication
materials