1. Your Account code remains unchanged if you are getting different Matrix connections at different times.
2. Any usage made on cruise or outside home country will be on international roaming - charges will be upto USD 10/minutes (unless specified in Tariff plan)
3. In event of Loss/misplacement of SIM card/Handset/ Datacard, kindly notify Matrix in writing through E-mail at support@matrixsim.com.
o Lost Charges - 500 THB- for SIM card and 100 USD- for Handset or Data card.
o All calls will be charged till a written confirmation is received from Matrix confirming that lost/misplaced SIM has been deactivated.
4. GPRS may be pre-activated on the SIM card provided; charges are upto USD 20/MB usage.
5. Security will be refunded after 14 days from the return of the SIM card.
6. Kindly ask for cash receipt, if paying by cash. Claims without proper cash receipts will not be entertained.
7. In case of mode of payment as credit card, Matrix is authorized to transact through the given credit card the security deposit, bill payments, recovery against SIM/ Handset lost or any other liability occurring out of the Customer Agreement signed. The credit card would be charged in single or multiple transactions up to full and final bill generated.