5.0 COMPANY BOUNDARIES
Company boundaries have to do with what the company does by itself and
what it outsources. SIA, determined to trim as much as $950 million from overall
operating costs in the midst of a worldwide airline slump, outsourced an
undetermined number of IT jobs by the end of 2004. The outsourcing would affect
a portion of the estimated 30 percent of airlines staff that perform IT or
administrative jobs. The precise number of jobs, and potential outsourcing service
providers, are still being evaluated by airline management (St. John, 2004).