1. Purpose
1.1. To facilitate the understanding about the scope and criteria are used to organize and prioritize IT requests
1.2. To make it easier to manage the IT systems and solve the problem with the pattern.
1.3. So that all problems have been solved thoroughly and accurately.
2. Background
IT Tickets Management are divided into various sequence is as follows.
2.1. Process request when problems found ( Service Request )
2.2. Prioritize from IT service request
2.3. Check and correct the preliminary.
2.4. Send a repair service center or ordering spare parts,If the problem is still not solved
2.5. Summarize the problem so as to be job closed