Using a 150-page disaster recovery plan grounded in noth west National Bank's experience, Bank of the Sierra officials quickly identified team members, crucial tasks, and required equipment and began an overnight effort to restore bank services. By 10.00 A.M. the following morning, 9 hours after the fire started, backup files were online and tellers were conducting business at branch windows as if nothing had happened. For processing of the bank,s 25,000 to 40,000 daily transactions, a data processing hot site in nearby San Ramon was used. Updated files were downloaded from the hot site to a mainframe computer, provided by a Denver company, from which printouts were flown back to Porterville daily. Within 6 days after the fire, the bank had cleaned up its transaction processing backlog and its customer accounts were current.