What can she do/cope with her stress in BMW?
She could solve the problem in three ways: Appraisal-focused strategies, Problem-focused strategies and Emotion-focused strategies. Appraisal-focused strategies are to show effort in the issue. By dealing directly she can solve their own problems by finding flaws in their own work, that is, sales skills, and talking with customers. She can practice by herself. Working harder than ever to enhance their own skills more. Problem-focused strategies to tackle the problem by seeking support from colleagues. This woman works in partnership with BMW and with stress for a long time to have the support of my colleagues, it is important. The received power from a colleague or to receive help from colleagues to solve problems more easily. May have to ask for advice from people her trust How to talk to customers and more efficient. The final solution Emotion-focused strategies she can break the tension and then set out to find other activities to do for relaxation, such as to exercise a time of stress or go to temple to calm the mind, or using systematic relaxation procedures for the body and mind to relax. Then came the work.
In this case, the problems of this sale woman can be solved by 5 ways below:
1. These problems should be informed by her parents or anybody in her family, her cousin, or maybe her most reliable friends. These people can be her best friends, because they can listen to her problems, give her an encouragement, and they can be helping her to solve these problems. Moreover this is the procedure of seeking social support which is the way to release pent-up emotions in her mind.
2. She could go to see the psychiatrist, read a book about psychology, or participate any religious activity in which she believes in order to calm her mind. Moreover she should learn how to forgiving the others and managing a bad feeling which is happened from others ‘detestation or any depreciation by her collage------------------------we should accept that this condition can happen anytime while we are in the workplace.
3. Anyway, the detestation by her collages and unrealization from her manager could be happened from some her characteristic which they do not like. So that they do not want to give any help to her but she can solve this problem by using mind-open up talking with her most reliable colleage.
4. Importantly, do not blame yourself anyway because it could not help everything gets better.
5. Possibly, she should ask for any time-off from her manager in order to get relax and go to calm her mind. Especially to get any time to solve this problem.
In a case of improving sale skill: She should take all the details of all cars sold by BMW or get taugh by her leader, because everybody who is going to work on this position in this firm must know well about its brands even the old or the current brands.
For getting a better participation with customers: The first thing that she should do is to reviewing what is her failure in the past. But anything else such as a good manner confronting the customer, and all the important steps of conducting when confronting the customers. Importantly, she should find some book written by famous expert who has well skill about contacting with customers.
As a manager , what can you do for her? Make plan for reducing or copping stress in order to achiever high job performance; using constructive coping tactics
Managers can design new applications to reduce the stress of employees. Update workloads for individuals. Or improve the work environment for the better. Often, employees may be uncertain as to how work is assigned. Then work out inefficient. The power to make decisions or to improve communication will make the work more efficient.During the economic downturn, resulting in even more stress on the staff. About the company out layoffs. Care personnel in the matter. The hospital room for employees or children of employees. And taught stress management. Each has different capabilities. One of the tasks assigned to the two employees to help bear the stress of work to bear only one reduced. It's a major health problem. It is a major health problem. Some stress from the body that are not physically ready to run, so it should be to promote the health of employees to exercise for health. Some employees work for a long time in the same environment for a long time. The employee annual leave , to dodge the subject of stress from the job, the employee has a chance to make use of the expertise within different environments.
Appraisal-focused strategies is to try to solve the problem by dealing with the problem directly, for example, to execute a plan to resolve the problem. Hard work and the success of the work. The suspension of other activities that are not of a job. The positive interpretation To find a way to relax
Problem-focused strategies is to try to deal with the problem by seeking social support in order to solve the problem and to seek social support to morale.
Emotion - focused strategies is unable to face the problem. Try to deal with the problem by taking a vacation? Or are interested in the job, go to the temple
Factors affecting the problem in several ways, for example. Employees who are married to a spouse solve the problem makes the solution easier. The staff have a good education to help individuals realize factor in solving the problem better. You can analyze and choose how to face the problem more than. Age was associated with life experience. When old age Individuals face crises in life. Will have the ability to think diagnose. Ponder and decide how to confront the problem better. Experience in helping individuals learn stress and problems better. Increased tolerance to stress And help decide which method was used successfully to current solutions. The ability to assess the situation in person, each person has the ability to evaluate and recognize the situation and send the results to decide how to resolve the problem. Strong ability of each person, it is an important part. A strong personality with a commitment As well, eliminating stress. When a problem occurs that requires corrections can choose how to confront problems that are appropriate. In addition to the factors that are barriers to solve problems such as insufficient data. The hustle Making sense of being pressured to find out as much as I find it. Cause confusion, according to the mood more than reason can cause increased future stress. It is easy to see that the problem may be that it can't see the details of the complexity of the problem and solutions to the error. To talk to someone you trust, as a way to make people relax. Lets get to exchange ideas with other people, practicing relaxation, stress to the body and mind regularly. By finding the free time activities may go for a walk or read a book or do a fun activity is to prevent accumulated stress. Training on chest workout, regularly makes the body strong, What Favorites In addition to assuage also help improve the skills and abilities others. Health care, body care is also important. It will be physically and mentally healthy.
As a manager ,we can open some training courses about how to improve sale person’s sale skill and psychological quality. we should focus on problem’s strategies.
1. Interacting with customers .It is an important thing .Firstly we are as a sale person. We should to be friendly, charming and open with our customers .Give their peace of mood .Meanwhile, we should learn more about what is customers looking for .That is what we should try to provide and meet their needs. Not only sale person sale their products .It also makes customer money in the long run to build a potential, happy, respectful relationship.
How to Make Customers Fall in Love with Your Business
Nurturing relationships with your customers is a crucial part of growing a successful business. Here are the ways to help make your customers fall in love with your business.
Treat your Customers Right – Genuinely Interact
Genuinely talk with your customers as a person representing the business. Address your customers by name, and tell them your name at the very beginning of your interaction.
You can respond your customer is an actual person, really. That means that you always need to start by saying “hello”, “nice to meet you”, “thank you”, and “goodbye”. It might seem clear but when you start answering all day, it can be easy it’s not just talk. And that there is an actual human language. It’s very important because, those customers are sending you messages are not only using your service or your product, they are also reaching out to tell you about it. There are bringing you insight that you wouldn’t have any other way. Embrace it. And say thank you for it .
Finally, you always use your customer’s name if you know your customer’s name. Remember, you are in the mind customer on the first date and you are making the person you’re talking, know that you care about him. Small intentions like that go a lot further than just “hi there!”.
Respect Your Customers
2.Secondly ,as a sale person, listen is a part of your selling skill. Maybe we should pay attention to what is customer say. In terms of facial customers ,body language ,in a good mood or not. And then what is kind of products we will sale. How to get customers be satisfied your product. Rather than you say a long story of product. As old saying goes ,”Sell the benefit ,Not the product”.
3.Thirdly, demonstrate your product or service’s value. For instance, After customers purchased products, Maybe you can give a call for customers to make sure your customer’s enjoying this product or service. It can leave a deep impressive about company.