Hello,
This is the billing department and its only open from 9:00AM - 5:00PM CST Monday - Friday so please give us time to answer your requests asap. If its an emergency call support and explain.
We have received your ticket #635405 and will begin looking in to your issue/question asap. To view your ticket you can follow the direct link:
https://manage.gigenet.com/ticket.php?ticket=635405
You will need to login to your https://manage.gigenet.com account to view tickets and update them. If you do not have a manage.gigenet.com account please contact the owner of the account and have him/her add you to the authorized contact list with permissions to place / update tickets.