Accept the return
Provide a return shipping label or postage to the buyer via email. You are responsible for the shipping cost. Wait to get the item back before you refund the buyer.
Refund the buyer
You fully refund the buyer to close this request. The buyer keeps the item.
Offer a partial refund
You have one chance to offer an amount. The buyer keeps the item.
Send a message
You can reply to the buyer.