It is a requirement of this Unit you complete Work Projects as advised by your Trainer. You must submit documentation, suitable evidence or other relevant proof of completion of the project to your Trainer by the agreed date.
1.1 To fulfil the requirements of this Work Project you are asked to research and identify:
• What types of housekeeping requests guests make
• How we can provide for these requests.
1.2 To fulfil the requirements of this Work Project you are asked to research and identify:
• What types of housekeeping requests staff make
• How we can provide for these requests.
1.3 To fulfil the requirements of this Work Project you are asked to research and identify:
• How to record housekeeping requests.
1.4 To fulfil the requirements of this Work Project you are asked to research and identify:
• The importance of timely delivery of items to guests
• Possible causes of a delayed delivery
• The process of informing guests if there is a delay.