Ineffective operation procedures. In addition, most of the citizens frequently complain that operation procedures of the public agency are ineffective. These reasons include: (i) administrative and frontline service standard operation procedures are too verbose to immediately satisfy citizens’ needs;
(ii) lack of supplementary measure diminishes the public agency policy efficiency;
(iii)operation procedures are restricted by the existent law regulations,
such that cannot avoid unnecessary procedures; and
(iv) operation procedures lack in integrating services from different departments,
which causes citizens feel inconvenient.
These reasons usually derive inefficient performance in a bureaucratic service system of the public agency.