In addition to manufacturing, much of dell's customer support operations are also performed outside of the United states with a major center in bangalore,India (U.S. customers calling Dell's customer support are likely to be connected to a service agent in India) India was chosen not just because of low wage rates,but also because of the availability of an educated and English-speaking workforce. However, moving customer support offshore has not been all smooth sailing. Differences in accent and culture between U.S. callers and Indian employees led to a spike in complaints from customers following the 2001 opening of the Bangalore call center, and in 2004, Dell moved some of its support operations for larger corporate customers back to the United states. Dell's support operations for retail customers, however, are still located in bangalore