EXCEPTIONS ELEMENTS
SPECIAL REQUESTS IN ADVANCE OF SERVICE DELIVERY
Children's needs
Dietary requirements
Medical or disability needs
Religious observances
Deviation from standard operating procedures
HANDLING SPECIAL COMMUNICATIONS
Complaints, compliments, suggestions
PROBLEM SOLVING
Warranties and guarantees against product malfunction
Resolving difficulties that arise from using the product
Resolving difficulties caused by accidents, failures, etc
Assisting customers who have suffered an accident or medical emergency
RESTITUTION
Refunds
Compensation in kind for unsatisfactory goods and services
Free repair of defective goods