Tamolwan,
I have a request that may be over-stepping my bounds so please let me know what you think.
I talked to the broker on the attached shipment ex Sunshine Biotech that was consigned to Great Earth and he requested that we have a single contact person for all of his shipments around the United States.
I was hoping to be that person. In fact, is it possible for me to be the main contact person for all shipments ex Sunshine consigned to all U.S. consignees?
For this particular shipment, the paperwork was consigned to the Houston office and they handled this shipment. Houston did a fine job with this and I have no issues with them. However, the broker for the customer expressed that with the previous forwarder (Expeditors) he had to work with offices all around the country and he would prefer to work with one office. He did not like the fact that he had to work with so many different people. It was difficult for him to track down shipments at different offices in different time zones. It would really make his life easier he said.
I believe having a single point of contact would also make your life easier. Do you agree? Please think this over and if you want to proceed, I will let you know what we need to do to make this happen.