we are very sorry that you are not satisfy with this item. because we are from China it may waste much time and money for sending back the item. Is that OK we refund you 12 USD and you keep the item and don't send it back? It will cost more to send back the item. What's your idea?""
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this case in the Resolution Center.