Case Study
For many companies, corporate acquisitions are an essential part of enterprise growth. The potential downside can be isolated teams, processes and systems. Similar difficulties were holding DHL Global Forwarding (DGF) back from maximizing its opportunities, measuring sales effectiveness, and improving sales efficiency.
Is it possible to integrate companies, cultures and systems cost-effectively, deliver business benefits rapidly, and generate enthusiasm for the change among employees and customers?
To solve these challenges, DGF created a new business model focusing on enhanced customer relations and simplified business processes. This is supported by all-new central solutions based on SAP® Customer Relationship Management and SAP NetWeaver® Business Warehouse, jointly designed by IBM Global Business Services and SAP, based on combined skills, software, services and infrastructure. With assistance from IBM Global Business Services®, DGF delivered the solution to around 4,000 users in almost 100 countries, four months ahead of schedule.