III. Results
Most of the study population (47.92 %) belongs to 25 – 34 years age group. 60.42 % of populations are
female. Mean age (in years) was 32.04 ±11.639. Maximum percentage (41.67 %) of study population belonged
to class IV (lower middle) followed by class v (poor) social class (according to modified Prasad’s scale;
adjusted to price index March’2013). Most of the study population (37.50 %) completed primary education.
Among those who is coming for MCH services, maximum percentages (54.19%) of study population received
ANC services. 54.2 % attending OPD are follow up cases and rest are new cases. Mean time is maximum (18.54
min) in registration to check up table. 56.25 % population attend OPD before 12 noon. 66.67% population
(among the study population who required any lab investigations) required only pathological tests. Mean time
taken is maximum (44 min) for both pathological & radiological investigations. Mean total time (entrance to
exit) is maximum (106 min) for those required any laboratory investigations. Mean times in table – 1 were lower
(17.19 min) in old or follow up cases than that of new cases (20.50 min). Total mean time was higher in new
cases (79.68 min). Mean time was higher in MCH cases in Table – 2 & entrance to exit. In Monday, Mean time
was greater in all tables including mean total time between entrances to exit. Mean time was higher in all tables
for those who have entrance time before 12 noon. According to 46.88 % population, total time was too long.
42.70 % population were not satisfied about the total time taken in the OPD while 30.21 % population were
satisfied regarding the total time. 29.16 % population had given the suggestion. 42.86 % of the population (who
had given any suggestion) suggested appointing more doctors.