Fig. 3. General structure of the problem solving process
Decision-making is a part of wider problem-solving process and it covers activities such as
identification, defining and diagnosis of problem, identification of the problem causes,
solving alternatives generation, then evaluation and choice of alternative which best meets
preset criteria. The decision-making subprocess is followed with the implementation of the
choice alternative. The monitoring and evaluation of the choice alternative effectiveness
altogether with relevant revision are activities forming the last subprocess.
The whole process is cyclic, the last step goes back to the first one.