one internal best buy analyst described the 2008 fiscal year as follows. We needed to make sure that the district. territory, and store teams have the tools that they need to actually look at things like : what kind of traffic do they have coming in their stores today , how effectively are they selling to the people that are in the stores today, what do their close rates look like, what does their customer information look like, What segments do they have coming in, what kind of market share do they have for those segments. We have invested in the right tools so that the field knows what to focus on and can identify what indicators to move a little bit that will help us a lot.