We just received a consumer complaint regarding Auchan pineapple chunks 340g with batch code CKU L52801S.
The consumer found rust in the can. The product was consumed in 2 days and led to diarrhea.
For your information, doctors attestation and picture of the can were requested to the consumer but not provided yet, I will forward them to you as soon as I get those.
Can you already make a review of your check records (pineapple receiving inspection, Syruper and seamer process and cut-out of finished product after one day), review the retention sample and take a picture of your retention sample ?
As it is the second complaint of this kind in a short period with this customer please make sure to send us a complete and prompt reply.
Waiting for your feedback on this by Wednesday 22nd of July.