The DC gain of the plant transfer function is 1/20, so 0.05 is the final value of the output to an unit step input. This corresponds to the steady-state error of 0.95, quite large indeed. Furthermore, the rise time is about one second, and the settling time is about 1.5 seconds. Let's design a controller that will reduce the rise time, reduce the settling time, and eliminate the steady-state error.